Refund Policy
Your satisfaction matters to us
Refund Eligibility
At elthravionos, we understand that sometimes our services may not meet your expectations. We've designed our refund policy to be fair and transparent, ensuring you have adequate time to evaluate our platform.
- Full refunds available within 14 days of initial payment for monthly subscriptions
- Annual subscriptions eligible for prorated refunds within 30 days
- Premium features and add-ons refundable within 7 days if unused
- Educational course purchases refundable within 30 days with less than 25% completion
Refund Process Timeline
Submit Request
Contact our support team via email or support portal with your refund request and account details
Account Review
Our team reviews your account usage and eligibility within 2-3 business days
Approval Notification
You'll receive email confirmation of refund approval or explanation if declined
Payment Processing
Refunds processed within 5-7 business days to your original payment method
Most refund requests are processed within 5 business days, with funds appearing in your account within 7-10 business days
Refund Scenarios
| Service Type | Refund Window | Conditions |
|---|---|---|
| Monthly Subscription | 14 days | Full refund available |
| Annual Subscription | 30 days | Prorated refund based on usage |
| One-time Purchases | 7 days | Must be unused or minimally accessed |
| Educational Courses | 30 days | Less than 25% completion required |
Non-Refundable Items
While we strive to accommodate most refund requests, certain items and services are not eligible for refunds:
- Custom consulting services that have been delivered
- Digital downloads that have been accessed and used
- Third-party integrations and external service fees
- Subscription renewals beyond the refund window
- Services terminated due to policy violations
Payment Method & Processing
Refunds are processed back to your original payment method whenever possible. Processing times may vary depending on your financial institution:
- Credit Cards: 5-7 business days after processing
- PayPal: 3-5 business days after processing
- Bank Transfers: 7-10 business days after processing
- Digital Wallets: 2-5 business days after processing