Privacy Policy
1 Information We Collect
We collect information that you provide directly to us, information we gather automatically when you use our services, and information we receive from third-party sources. Understanding what we collect helps you make informed decisions about sharing your data.
| Information Type | Examples | Collection Method |
|---|---|---|
| Personal Identifiers | Name, email address, phone number, postal address | Account registration, contact forms |
| Financial Information | Account preferences, transaction history, financial goals | Platform usage, tool interactions |
| Technical Data | IP address, browser type, device information, usage patterns | Automatic collection via cookies and analytics |
| Communication Records | Support tickets, email exchanges, feedback submissions | Customer service interactions |
2 How We Use Your Information
Your information helps us provide, improve, and personalize our financial tools. We use data responsibly and only for legitimate business purposes that benefit your experience with our platform.
- Service Delivery: Providing access to financial tools, processing requests, and maintaining your account functionality
- Platform Improvement: Analyzing usage patterns to enhance features, fix bugs, and develop new tools
- Customer Support: Responding to inquiries, troubleshooting issues, and providing technical assistance
- Security Monitoring: Detecting fraud, preventing unauthorized access, and maintaining platform security
- Legal Compliance: Meeting regulatory requirements, responding to legal requests, and protecting our rights
- Communication: Sending service updates, security alerts, and important account information
3 Data Sharing and Disclosure
We don't sell your personal information. We only share data with trusted partners who help us provide services, and only when necessary for specific business purposes outlined below.
Important: We never share your financial data with marketing companies or sell your information to third parties for their own purposes. Any data sharing is strictly limited to service provision and legal requirements.
We may share information with service providers who help us operate our platform (cloud hosting, analytics, customer support), professional advisors (lawyers, accountants), and regulatory authorities when required by law. All third parties are contractually bound to protect your data and use it only for specified purposes.
4 Your Privacy Rights
Under Canadian privacy laws, you have specific rights regarding your personal information. We've made it easy to exercise these rights through clear procedures and responsive support.
Access Your Data
Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.
Correct Information
Update or correct any inaccurate personal information in your account or our systems.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Withdraw Consent
Withdraw consent for specific data processing activities, such as marketing communications.
File Complaints
Lodge complaints with us directly or with the Office of the Privacy Commissioner of Canada.
5 Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security approach includes both technical and organizational safeguards.
- Encryption: All data transmission uses TLS encryption, and sensitive data is encrypted at rest using industry-standard protocols
- Access Controls: Strict employee access controls with role-based permissions and regular access reviews
- Infrastructure Security: Secure cloud hosting with regular security assessments, firewalls, and intrusion detection
- Data Backup: Regular encrypted backups stored in geographically distributed locations
- Incident Response: Comprehensive security incident response plan with notification procedures
- Regular Audits: Annual security audits and penetration testing by independent third parties
6 Data Retention and Deletion
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Different types of information have different retention periods based on their purpose and legal requirements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Financial regulations, audit requirements |
| Transaction Records | 7 years from transaction date | Tax and regulatory compliance |
| Communication Logs | 3 years from last interaction | Customer service quality, dispute resolution |
| Technical Data | 2 years from collection | Security monitoring, platform improvement |
| Marketing Data | Until consent is withdrawn | Communication preferences, campaign effectiveness |
7 International Data Transfers
While our primary operations are based in Canada, some of our service providers may process data in other countries. When we transfer personal information outside of Canada, we ensure appropriate safeguards are in place to protect your privacy rights.
We use contractual protections, adequacy decisions, and other approved transfer mechanisms to ensure your data receives equivalent protection regardless of where it's processed. You have the right to request information about specific transfers and the safeguards we've implemented.
8 Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze platform usage, and provide personalized content. You can control cookie settings through your browser, though some functionality may be limited if you disable certain cookies.
Cookie Management: Most browsers allow you to view, manage, and delete cookies. You can set your browser to refuse cookies or alert you when cookies are being sent. Visit your browser's help section for specific instructions.
9 Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or prominent notices on our platform.
We encourage you to review this policy regularly to stay informed about how we're protecting your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Privacy Questions and Contact Information
elthravionos Financial Services
181 Bay St #2600, Toronto, ON M5J 2T3, Canada
Phone: +1 (709) 737-7660
Email: info@elthravionos.world
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using the information above. We respond to privacy inquiries within 30 days and are committed to resolving any concerns promptly and fairly.